Remote Tech Help — 60-Minute Session

Practical, one-to-one help with a computer, email, or Microsoft 365 problem — from a technician with 25 years in the field.

What's included

• One scheduled remote session, up to 60 minutes, for one device and one primary issue.
• Troubleshooting, a plain-English explanation of what was wrong, and written next steps.
• Common software, email, printer configuration, and Microsoft 365 problems.

What happens after you buy

1. We email you within one business day to schedule.
2. Most sessions happen within two business days.
3. You get a session link and a confirmation.

If we can't help, you don't pay. If we determine in the first 15 minutes that your issue isn't something we can resolve remotely, we end the session and refund you in full.

What's not included

Hardware repairs, data recovery, software purchases, on-site visits, and time beyond 60 minutes. Anything outside this scope is quoted before any work starts.

You'll need a working internet connection and to grant remote access during the session. This is a time-limited troubleshooting session, so a fix isn't guaranteed. Delivered remotely — nothing is shipped and no mailing address is required.

Scheduling and ordering: Sessions are scheduled Monday through Thursday and Friday mornings, Eastern Time. Nothing is scheduled or delivered from Friday sundown through Saturday sundown, and this store does not accept orders or payments during that time.

Questions before you book? Call (912) 386-1055 or email josh@gaffneyits.com.