After-Hours Remote IT Support — 2-Hour Minimum

Focused remote help outside regular business hours, when a computer, email, or Microsoft 365 problem can't wait until Monday.

What's included

• One confirmed remote appointment of up to two hours, for one device and one primary issue.
• Troubleshooting of common software, email, printer, and Microsoft 365 problems.
• A plain-English explanation, a written summary of the work performed, and next steps.

How the pricing works

$299 per appointment, with a two-hour minimum. The full charge applies even if we solve it in twenty minutes — you're reserving the block, not buying by the minute. Additional time is available by agreement at $150 per hour, billed in 30-minute increments of $75 and invoiced afterward.

What happens after you buy

1. Call or text (912) 386-1055 with your issue and preferred time.
2. We confirm a slot, usually within the hour during business hours.
3. You get a session link and a confirmation.

This is a scheduled appointment, not an on-call service. Buying it doesn't summon immediate help. If we can't find a slot that works for you, you get a full refund.

Cancellations: full refund up to 4 hours before your scheduled start. Inside 4 hours the block is reserved, but we'll reschedule you once at no charge.

What's not included

Hardware repairs, data recovery, cybersecurity incident response, cloud migrations, on-site visits, software purchases, and ongoing monitoring. Anything outside this scope is quoted before work starts.

You'll need a working internet connection and to grant remote access. This is time-limited troubleshooting, so a fix isn't guaranteed. Delivered remotely — nothing is shipped and no mailing address is required.

Availability and ordering: evenings and weekends by prior confirmation. Nothing is scheduled from Friday sundown through Saturday sundown, Eastern Time — appointments must finish before Friday sundown or begin after Saturday sundown. This store does not accept orders or payments during that time.