Terms of service

Terms of Service

These terms govern your purchase and use of services from Gaffney IT Solutions, a brand of AW&G Inc., a Georgia corporation ("we," "us"). By placing an order through this store you agree to them.

1. What we provide

Information technology services, including remote technical support, website and online store development, booking and payment system setup, systems administration, and security and compliance advisory work. Each purchase is for the service described on its product page.

2. Scope of work

Store listings describe standard engagements at published prices. Before project work begins we confirm scope, deliverables, timeline, and total fee in writing. Where a signed statement of work conflicts with these terms or with a product page, the statement of work controls. Work outside an agreed scope is quoted separately and requires your written approval before it begins.

3. Payment

Fees are in U.S. dollars and payable at checkout unless a product page states otherwise. Hourly work beyond a stated minimum is invoiced after completion and is due on receipt. We may suspend work on any engagement with an invoice more than 15 days past due.

4. Your responsibilities

You agree to provide timely access to the systems, accounts, credentials, content, and people an engagement requires, and to name one contact authorized to approve decisions. Delays caused by missing access or approvals move the delivery schedule. You represent that you have the authority to grant us access to any system you ask us to work on, and that any content you supply is yours to use.

5. Credentials and account access

Where possible we work through delegated access rather than shared passwords. You are responsible for revoking any access granted to us once an engagement ends, and for maintaining your own backups. We are not responsible for data loss arising from the absence of a working backup on systems we did not configure.

6. Intellectual property

On receipt of full payment, ownership of custom deliverables created specifically for you transfers to you. We retain ownership of our own pre-existing tools, frameworks, templates, and methods, and grant you a perpetual, non-exclusive license to use them as embedded in your deliverables. Third-party components, themes, plugins, and services remain governed by their own licenses and subscriptions, which are your responsibility to maintain.

7. Confidentiality

Each party will protect the other’s confidential information and use it only for the engagement. This survives termination. We will sign your NDA on request.

8. Security and compliance advisory work

Where we describe HIPAA or SOC 2 work, we provide readiness assessment and remediation services only. We are not a certification body, an accredited auditor, a CPA firm, or a law firm. Purchasing our services does not make you HIPAA compliant or SOC 2 certified, and nothing we deliver is an attestation, a certification, or legal advice. A SOC 2 report can only be issued by a licensed CPA firm through a separate engagement. Compliance outcomes depend on your own operations, policies, and controls, which remain your responsibility.

9. No guarantee of business results

We do not guarantee particular outcomes such as search rankings, traffic, revenue, lead volume, conversion rates, or uptime, except where a specific service level is stated in a signed agreement.

10. Warranty

We warrant that services will be performed in a professional and workmanlike manner. If a deliverable does not conform to its written scope, notify us within 30 days of handoff and we will correct it at no charge. Except as stated here, services are provided without other warranties, express or implied, to the fullest extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by applicable law, our total liability arising out of or relating to any engagement is limited to the amount you paid us for that engagement. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, even if advised of the possibility. Nothing here limits liability that cannot be limited by law.

12. Termination

Either party may end an engagement on written notice. You remain responsible for fees for work performed through the termination date, subject to our Refund and Cancellation Policy.

13. Governing law

These terms are governed by the laws of the State of Georgia, without regard to its conflict of laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Georgia.

14. Changes

We may update these terms. The version in effect on the date of your order governs that order.

15. Contact

Questions about these terms: josh@gaffneyits.com or (912) 386-1055.