{"product_id":"remote-tech-help-60-minute-session","title":"Remote Tech Help — 60-Minute Session","description":"\u003cp\u003ePractical, one-to-one help with a computer, email, or Microsoft 365 problem — from a technician with 25 years in the field.\u003c\/p\u003e\n\u003ch2\u003eWhat's included\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eOne scheduled remote session, up to 60 minutes, for one device and one primary issue.\u003c\/li\u003e\n\u003cli\u003eTroubleshooting, a plain-English explanation of what was wrong, and written next steps.\u003c\/li\u003e\n\u003cli\u003eCommon software, email, printer configuration, and Microsoft 365 problems.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eWhat happens after you buy\u003c\/h2\u003e\n\u003col\u003e\n\u003cli\u003eWe email you within one business day to schedule.\u003c\/li\u003e\n\u003cli\u003eMost sessions happen within two business days.\u003c\/li\u003e\n\u003cli\u003eYou get a session link and a confirmation.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eIf we can't help, you don't pay.\u003c\/strong\u003e If we determine in the first 15 minutes that your issue isn't something we can resolve remotely, we end the session and refund you in full.\u003c\/p\u003e\n\u003ch2\u003eWhat's not included\u003c\/h2\u003e\n\u003cp\u003eHardware repairs, data recovery, software purchases, on-site visits, and time beyond 60 minutes. Anything outside this scope is quoted before any work starts.\u003c\/p\u003e\n\u003cp\u003eYou'll need a working internet connection and to grant remote access during the session. This is a time-limited troubleshooting session, so a fix isn't guaranteed. Delivered remotely — nothing is shipped and no mailing address is required.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eScheduling and ordering:\u003c\/strong\u003e Sessions are scheduled Monday through Thursday and Friday mornings, Eastern Time. Nothing is scheduled or delivered from Friday sundown through Saturday sundown, and this store does not accept orders or payments during that time.\u003c\/p\u003e\n\u003cp\u003eQuestions before you book? Call \u003cstrong\u003e(912) 386-1055\u003c\/strong\u003e or email josh@gaffneyits.com.\u003c\/p\u003e","brand":"Gaffney ITS","offers":[{"title":"Default Title","offer_id":48781056573634,"sku":"GITS-REMOTE-60","price":99.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0778\/9615\/5330\/files\/remote-tech-help.png?v=1789525493","url":"https:\/\/shop.gaffneyits.com\/products\/remote-tech-help-60-minute-session","provider":"Gaffney ITS","version":"1.0","type":"link"}