{"product_id":"after-hours-remote-it-support-2-hour-minimum","title":"After-Hours Remote IT Support — 2-Hour Minimum","description":"\u003cp\u003eFocused remote help outside regular business hours, when a computer, email, or Microsoft 365 problem can't wait until Monday.\u003c\/p\u003e\n\u003ch2\u003eWhat's included\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eOne confirmed remote appointment of up to two hours, for one device and one primary issue.\u003c\/li\u003e\n\u003cli\u003eTroubleshooting of common software, email, printer, and Microsoft 365 problems.\u003c\/li\u003e\n\u003cli\u003eA plain-English explanation, a written summary of the work performed, and next steps.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eHow the pricing works\u003c\/h2\u003e\n\u003cp\u003e$299 per appointment, with a two-hour minimum. The full charge applies even if we solve it in twenty minutes — you're reserving the block, not buying by the minute. Additional time is available by agreement at $150 per hour, billed in 30-minute increments of $75 and invoiced afterward.\u003c\/p\u003e\n\u003ch2\u003eWhat happens after you buy\u003c\/h2\u003e\n\u003col\u003e\n\u003cli\u003eCall or text \u003cstrong\u003e(912) 386-1055\u003c\/strong\u003e with your issue and preferred time.\u003c\/li\u003e\n\u003cli\u003eWe confirm a slot, usually within the hour during business hours.\u003c\/li\u003e\n\u003cli\u003eYou get a session link and a confirmation.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eThis is a scheduled appointment, not an on-call service.\u003c\/strong\u003e Buying it doesn't summon immediate help. If we can't find a slot that works for you, you get a full refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCancellations:\u003c\/strong\u003e full refund up to 4 hours before your scheduled start. Inside 4 hours the block is reserved, but we'll reschedule you once at no charge.\u003c\/p\u003e\n\u003ch2\u003eWhat's not included\u003c\/h2\u003e\n\u003cp\u003eHardware repairs, data recovery, cybersecurity incident response, cloud migrations, on-site visits, software purchases, and ongoing monitoring. Anything outside this scope is quoted before work starts.\u003c\/p\u003e\n\u003cp\u003eYou'll need a working internet connection and to grant remote access. This is time-limited troubleshooting, so a fix isn't guaranteed. Delivered remotely — nothing is shipped and no mailing address is required.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAvailability and ordering:\u003c\/strong\u003e evenings and weekends by prior confirmation. Nothing is scheduled from Friday sundown through Saturday sundown, Eastern Time — appointments must finish before Friday sundown or begin after Saturday sundown. This store does not accept orders or payments during that time.\u003c\/p\u003e","brand":"Gaffney ITS","offers":[{"title":"Default Title","offer_id":48784467886274,"sku":null,"price":299.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0778\/9615\/5330\/files\/after-hours-support.png?v=1789525493","url":"https:\/\/shop.gaffneyits.com\/products\/after-hours-remote-it-support-2-hour-minimum","provider":"Gaffney ITS","version":"1.0","type":"link"}